Return, Refund & Cancellation Policy
Our comprehensive policy regarding returns, refunds and cancellations for DateBox products.
Table of Contents
1. No Return, No Refund Policy for Intimate Products
Due to the intimate and personal nature of our products, Date Box follows a strict no return and no refund policy once the order has been delivered in good condition. This is to ensure every customer receives untouched, hygienic products.
Items Non-Returnable Under Any Circumstance:
- Lingerie and intimate apparel
- Lubricants and personal enhancement products
- Vibrators and adult toys
- Chocolates and edible items
- Blindfolds and sensory accessories
- All other intimate products
We request our customers to carefully read the product descriptions before placing an order.
2. Exceptions in Case of Wrong or Damaged Delivery
If you receive a product that is incorrect or damaged during transit, you must notify our customer support team within 48 hours of delivery.
⏰ 48-Hour Reporting Window
Required Documentation
To initiate a support case, please email us with:
- • Clear images of the outer packaging
- • Photo of the shipping label
- • Images of the product received
Important Notice
Requests received after 48 hours or without adequate proof will not be considered valid.
Resolution Process
Once our team verifies the issue, we will arrange a replacement of the item or provide store credit, at our discretion.
3. Cancellation Before Shipment
When Cancellation is Possible
Before Shipment
Orders can only be cancelled before the product has been shipped.
After Packing/Dispatch
Once the order has been packed or dispatched, cancellation will no longer be possible.
📞 How to Cancel Your Order
If you wish to cancel, please write to our support team immediately.
Refund Processing
If your cancellation request is approved in time, a full refund will be initiated via the original mode of payment and may reflect within 7–15 business days, depending on your payment provider.
4. No Exchange Policy
We do not offer exchanges due to the sensitive nature of our product categories. All purchases are considered final.
⚠️ Important Reminder
Customers are advised to carefully verify product details, sizes (in case of lingerie), quantities, and compatibility before completing their order.
5. Shipping Fee and Refund Timelines
In cases where a refund is applicable (such as an approved cancellation before shipment or a verified issue), the refund will be processed to your original payment method.
🚚 Shipping Charges Policy
Please note that shipping charges, if applicable, are non-refundable unless the issue was caused by an error from our side.
6. Fraudulent Claims and Policy Abuse
We take fraudulent claims very seriously. Any customer found misusing our policies, submitting false damage claims, or engaging in fraudulent chargebacks will be blacklisted from making future purchases.
⚖️ Legal Action
We also reserve the right to take legal action against individuals or entities attempting to exploit or abuse our refund and return policy.
7. Customer Support Contact
For all refund, return, or cancellation-related inquiries, please contact us:
Email Support
Instagram Support
📋 Please Include in Your Request
Please mention your order number and provide relevant images and details to help us resolve your concern as quickly as possible.
8. Acceptance of Terms
By purchasing from Date Box, you agree to the terms stated in this Refund, Return & Cancellation Policy. It is your responsibility to read and understand these terms before making a purchase.
📞 Need Clarification?
For any clarifications, our support team is available to assist you.
Policy Summary
No Returns
Intimate products cannot be returned due to hygiene and safety standards
48-Hour Window
Report damaged or wrong products within 48 hours of delivery
Pre-Shipment Cancellation
Orders can be cancelled before packing and shipment